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You know, sometimes I feel sorry for people
who have to run an office set up, especially

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if it employs a number of girls, so darn many
things can develop out of nothing.

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I've always thought it was good common sense
to ignore petty situations, but then again,

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you never know.

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George Barnes, or Gee Bennett Barnes as he
signs his name, had the same idea.

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George runs the office end of the service
department.

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This involves considerable correspondence,
special records, and complicated systems

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of filing.

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Eight or nine girls work for George, and
Betty here is what you might call the leader

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of the group.

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I guess just about every office has someone
like Betty, a little short on personality

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maybe, but darn efficient.

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Fact is, she's been here almost as long as
George.

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Many of the procedures and filing systems
were set up by Betty in the first place.

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Well, to get along with my story, George
hired a new girl.

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Joan, it's good to have you with us.

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We hope you like it here.

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Thank you, Mr. Barnes.

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I'm sure I will.

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It's not very often we have the opportunity
to hire someone with your extensive...

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I'm sure your college training and
particularly your past working experience ...

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field will be a big help to us.

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Well, I certainly hope so.

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You'll find we're a friendly group.

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Look around, get acquainted, see how we do
things.

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And who knows, with a fresh viewpoint, maybe
you'll come up with some new ideas.

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Yes, thank you, Mr. Barnes.

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Come in.

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Oh, Betty, this is Joan Thomas.

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She's replacing Sylvia.

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Joan, this is Betty McCormick.

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How do you do, Joan?

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I'm glad to know you.

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Hello, Betty.

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Betty, will you take Joan and show around the
office and introduce her to everyone, please?

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I'll be happy to.

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Thank you.

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Thank you, Mr. Barnes.

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Right this way, Joan.

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Well, Joan proved to be an intelligent girl,
quick to grasp things, full of sound ideas.

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A couple of weeks later...

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Oh, Betty, do you have a minute?

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What is it, Joan?

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Well, I'm having an awful time checking
anything in these guarantee files.

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It's all alphabetical and there are millions
of them.

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Takes forever to find any particular one.

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Well, we haven't been having any trouble.

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Well, the way they did it in Malco, Betty,
saved a lot of time.

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Well, we broke the guarantees down by cities
and then alphabetically.

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That way, when you wanted to check one, you
could do it in a jiffy.

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Seems we could save a lot of time if we do it
that way here.

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Well, we've been getting by all right so far.

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I don't see much percentage in changing now.

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Well, Mr. Barnes said.

55
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Well, I just thought it would save time for
everyone, especially me.

56
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Well, I'm sorry we don't do things more to
your way of thinking.

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Perhaps Malco was better organized.

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No, I didn't mean it that way, Betty.

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I just thought it would be easier for
everyone if we would do it the other way.

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That's how the situation first developed.

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A little friction between a competent old
employee and an intelligent experienced ne...

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Well, it wasn't long until...

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Come in.

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Oh, good morning, Betty.

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How are things going?

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Mr. Barnes, I've never had any trouble in the
office as long as I've been here.

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I think you'll agree I've always gotten along
with the other girls.

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Certainly.

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What's the matter, Betty?

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It's that new girl, Joan Thomas.

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Just because she's been to college and worked
in a couple of other places, she tries to

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lord it over everyone.

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Everything we do is inefficient.

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Now, she says, our guarantee filing system is
no good.

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And I developed that system, Mr. Barnes, over
eight years ago, and it's worked.

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Now, all of a sudden, it's no good.

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Well, this is probably my fault.

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I did say something to Joan about new ideas.

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Let her make suggestions.

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I'm sure it's nothing personal as far as
you're concerned.

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Even the other girls, even they're getting
critical.

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And I spent years getting those files to
where they are now.

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Betty, you've done a good job.

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We all think a lot of you.

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We appreciate what you've done.

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I count on you to keep things rolling out
there.

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I'll tell you what.

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I'll talk to her and...

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Now, don't worry.

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I'll talk to her.

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Barnes speaking.

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George Barnes is an efficient, conscientious
man.

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But he's also a busy man.

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He didn't talk to Joan that day, or the next
day, or the next.

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As a matter of fact, George Barnes thought
the whole thing would blow over, that he

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could avoid making a mountain out of a
molehill, stopping a chain reaction of...

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his department by just letting it alone.

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And he could be right.

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But one day, a couple of weeks later...

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Joan, do you have the Alpine Service
Company's monthly in-warranty report file ...

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I can't find it anywhere.

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Alpine?

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No, I don't, Betty.

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It must be in the file.

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I've been looking in the file for half an
hour and I can't find it.

106
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It's one of your files.

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Are you sure you're up to date?

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Yes.

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Oh, I know.

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I'm sorry.

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I forgot to tell you.

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The girls and I were talking the other day
and we figured out it would save time if the

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in-warranty reports were separated because,
well, they have to be filed in products...

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Here, let me show you.

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All I need to know is who do you think you
are?

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I fixed those files in the first place and
let me tell you, Mr. Barnes is going to hear

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about this.

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But Mr. Barnes, she's changed the whole file
around.

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I spent an hour looking for just one report.

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She's tearing down everything I spent years
to build up.

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What did she say when you talked to her?

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Well, I...

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You did talk to her, didn't you?

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No.

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Unfortunately, I forgot to do it.

126
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It slipped my mind.

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I thought of it later and then I thought,
well, it'll probably take care of itself.

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But I told you she was becoming impossible.

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Mr. Barnes, I thought you appreciated all
I've done here.

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I do.

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I do, Betty.

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I just didn't expect such resistance to new
ideas.